Common Questions
Frequently Asked Questions
Everything you need to know about renting with Y & W Chair Rental.
Frequently Asked Questions
Booking & Availability
- How far in advance should I book?
- We recommend booking at least 2–4 weeks in advance, especially during peak season (May–October). However, we accommodate last-minute requests whenever possible — including same-day delivery for qualifying orders. Call us at 857-880-6879 to check availability.
- How do I place an order?
- You can use our online quote estimator for an instant estimate, call us at 857-880-6879, or fill out our contact form. We'll respond within 2 hours during business hours with a detailed quote and next steps.
- Is there a minimum order?
- We have a minimum order of 10 chairs or 2 tables for delivery orders. For pickup orders, there is no minimum. Contact us for details.
- Do you require a deposit?
- Yes, we require a 50% deposit to confirm your reservation. The remaining balance is due on or before the day of delivery. We accept all major credit cards, Venmo, Zelle, and cash.
Delivery & Setup
- What areas do you serve?
- We serve the Greater Boston area including Boston, Cambridge, Brookline, Newton, Quincy, Somerville, Medford, Waltham, and surrounding communities. For events beyond our standard delivery area, contact us for a custom quote.
- What does delivery include?
- Our delivery service includes drop-off, full setup to your specifications, and post-event breakdown and pickup. Our team coordinates directly with your venue to ensure everything runs smoothly.
- Can I pick up the rentals myself?
- Yes! Self-pickup is available from our Boston location. We'll help you load everything and provide setup instructions. This is a great option for smaller events or if you want to save on delivery costs.
- What if my venue has specific delivery requirements?
- No problem. We work with venues across Boston regularly and are familiar with loading dock requirements, elevator restrictions, and setup time windows. Let us know your venue and we'll coordinate accordingly.
Products & Quality
- What types of chairs do you offer?
- We offer white folding chairs ($3/each), available in quantities to suit any event size. Stretch chair back covers ($1/each) come in Sky Blue, Dusty Pink, Sage Green, Beige, and Red, and white spandex chair covers ($2.50/each) are available for a polished look. All chairs are professionally cleaned and inspected before each rental.
- What size are your tables?
- We offer standard 6-foot rectangular banquet tables that comfortably seat 6–8 guests each. They feature clean white tops and sturdy steel frames. Round and cocktail tables are available upon request.
- Are the chairs and tables in good condition?
- Absolutely. Every piece in our inventory is cleaned, inspected, and prepared before each event. We maintain high standards because your guests deserve nothing less. If any item doesn't meet your expectations at delivery, we'll replace it immediately.
- Do you offer linens or chair covers?
- Yes. Tablecloths ($8), stretch tablecloth skirts ($10), and cheesecloth table runners ($6) are available in a range of colors. Chair back covers ($1) and white spandex chair covers ($2.50) are available too. We also rent lawn games and a 13 x 13 bounce house castle for outdoor events.
Pricing & Payment
- How much does delivery cost?
- Delivery and setup pricing is quoted based on your event location, order size, and setup needs. For events outside our standard area or requiring special logistics, we provide custom delivery quotes.
- Do you offer volume discounts?
- Yes! We offer tiered pricing for larger orders. The more you rent, the more you save. Use our quote estimator or call us for a personalized quote based on your specific needs.
- What payment methods do you accept?
- We accept all major credit cards (Visa, Mastercard, Amex), Venmo, Zelle, and cash. Payment plans are available for large orders.
- Are there any hidden fees?
- No. Our pricing is fully transparent. The quote you receive includes everything — rental items, delivery, setup, and breakdown. No surprise charges, ever.
Cancellations & Changes
- What is your cancellation policy?
- Cancellations made 7 or more days before the event receive a full refund of the deposit. Cancellations within 7 days are subject to a 50% deposit retention fee. We understand plans change — contact us and we'll work with you.
- Can I modify my order after booking?
- Yes, you can add or remove items up to 48 hours before your event, subject to availability. We'll adjust your quote accordingly. Changes within 48 hours may be accommodated on a best-effort basis.
- What happens if it rains on an outdoor event?
- We deliver rain or shine. If you need to move your event indoors or to a covered area, let us know as soon as possible and we'll adjust our setup plan. For full cancellations due to weather, our standard cancellation policy applies.
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